Refund Policy

1. Overview

We want you to be satisfied with PhotoCompliance. This Refund Policy outlines the conditions under which refunds may be granted for paid services. By using our paid features, you agree to the terms outlined below.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

3. Non-Refundable Situations

Please note that the following situations generally do not qualify for refunds:

• Photo Rejection by Government Agency: As stated in our Terms of Service, PhotoCompliance does not guarantee approval of your passport photo by any government authority. A refund will not be issued solely because a photo was rejected by a government agency.
• Change of Mind: If you decide you no longer wish to use the Service after purchasing, refunds are generally not provided.
• Photo Quality Issues: Refunds will not be issued for photos that cannot be repaired due to poor original quality (e.g., extreme blur, severe underexposure, incorrect head positioning that cannot be digitally corrected).
• Failure to Read Requirements: We provide detailed requirements information on our Requirements page. We encourage all users to review these before uploading photos.
• Service Already Rendered: If the Service has been fully rendered (e.g., compliance check completed and results delivered), refunds are not available for that transaction.

4. Refund Request Process

To request a refund, please follow these steps:

1. Contact our support team via email at support@photocompliance.com within 7 days of the charge.
2. Include your account email, order reference number, and a detailed description of the issue.
3. For technical issues, provide screenshots or screen recordings demonstrating the problem.
4. Allow up to 5 business days for our team to review your request.
5. You will receive an email notification regarding the outcome of your refund request.

5. Refund Processing

If your refund request is approved:

• Refunds will be processed within 5-10 business days
• Refunds will be credited to the original payment method used for the purchase
• Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear on your statement

6. Partial Refunds

In some cases, partial refunds may be offered:

• Partial Service: If only part of your purchased service was delivered due to a technical issue, a partial refund proportional to the undelivered portion may be granted.
• Promotional Pricing: If you purchased at a promotional rate, refunds will be calculated based on the promotional price paid, not the standard rate.

7. Chargebacks

Before initiating a chargeback with your payment provider, we strongly encourage you to contact us directly to resolve any issues. Chargebacks can result in:

• Termination of your PhotoCompliance account
• Inability to use our Service in the future
• Additional fees imposed by payment providers

We will contest any chargebacks that do not meet the criteria outlined in this policy.

8. Subscription Cancellations

If you have a subscription plan:

• You may cancel your subscription at any time from your account settings
• Your access will continue until the end of your current billing period
• Refunds are not provided for unused time remaining in a billing period
• No refunds are provided for monthly or annual subscription fees already charged

9. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Email: support@photocompliance.com

We are committed to resolving all refund requests fairly and efficiently.