Privacy Policy

Last updated: September 20, 2026

1. Introduction

PhotoCompliance ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS platform for US passport photo compliance checking and repair services.

By accessing or using PhotoCompliance, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not use our services.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password, and account credentials when you register for an account.
  • Payment Information: Billing address and payment transaction details processed through our third-party payment providers (Stripe/Creem). We do not store complete credit card numbers.
  • Photos You Upload: Images you submit for compliance checking. These photos are processed temporarily and are not permanently stored on our servers beyond 7 days.
  • Communications: Any correspondence you send to us, including support requests and feedback.

2.2 Automatically Collected Information

  • Usage Data: Pages visited, features used, time spent on pages, and click patterns.
  • Device Information: Browser type, operating system, device identifiers, and IP address.
  • Cookies and Tracking: Session cookies for authentication and optional analytics cookies for improving our service.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Providing, maintaining, and improving our SaaS platform
  • Processing and analyzing uploaded photos for compliance checking
  • Generating compliance reports and diagnostic results
  • Creating and managing your account
  • Processing payments and managing subscriptions
  • Communicating with you about your account and our services
  • Detecting, preventing, and addressing technical issues or fraudulent activity
  • Complying with legal obligations

4. Photo Data Handling

Your privacy is particularly important when it comes to the photos you upload. We handle your photos as follows:

  • Temporary Processing: Uploaded photos are processed in memory to perform compliance checks and repairs.
  • Storage Duration: Original and processed photos are stored for a maximum of 7 days, after which they are permanently deleted from our servers.
  • No Permanent Storage: We do not maintain a permanent database of your photos. Only compliance check results (not the photos themselves) may be retained longer for your account history.
  • No Sharing: Your photos are never shared with third parties, sold, or used for marketing purposes.
  • Encryption: Photos are transmitted over encrypted connections (TLS/HTTPS) and processed in secure environments.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist in operating our platform (e.g., cloud hosting, payment processing, email delivery). These providers are bound by confidentiality agreements.
  • Legal Requirements: When required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, safety, or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encrypted data transmission (TLS/HTTPS)
  • Secure authentication mechanisms
  • Access controls and least-privilege principles
  • Regular security assessments and updates

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal retention requirements.
  • Portability: Request a structured, commonly used, machine-readable format of your data.
  • Opt-Out: Opt out of marketing communications at any time.

To exercise these rights, please contact us at support@photocompliance.com.

8. Cookies

We use cookies and similar tracking technologies to operate our platform:

  • Essential Cookies: Required for authentication and core functionality. These cannot be disabled.
  • Analytics Cookies: Optional cookies that help us understand how visitors use our platform. You can opt out of these in your account settings.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States, which may have different data protection laws. By using our services, you consent to such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: support@photocompliance.com